ICT Governance and Best Practices
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ProblemThe requirements for good standards and best practice guidelines for ICT Governance do not vary to a great extent across agencies. These guidelines include Systems Development Methodology, Information Management Standards, Operations Procedures, Service Management, and Project Management Methodologies. However, developing such methods, procedures and standards is costly. Some larger organizations dedicate resources, or obtain external assistance to identify and implement ICT best practices, whereas smaller organizations often have difficulties to accommodate such needs. However, among the larger organizations, the efforts in pursuing ICT best practices often rely on individual ICT managers’ persuasiveness to survive against other demands on resources. With only voluntary cooperation across agencies, the results are that agencies have adopted a wide variety of different procedures, methods and standards in spite of the commonality of requirements. Member States would like to see a similar approach across UN organizations in justifying the ICT investments and to receive reassurance that ICT operations are appropriately governed. |